Last few months, came a new hired agent and from what i understand is that he is an experienced agent in technical area. At first, the way he works and also his performance was fine. But after some times, the other side of his personality appears. He has such a bad attitude and even all the members in the team is not able to withstand his attitude.
Here is some example, for sure you all out there can't stand his attitude. He wanted to resign due to the comment that our assessor has given about his attitude. He came to me with the reason for resignation is due to his attitude is not able to change and also DOES NOT want to sit for the assessment. By the way, I am a Section Manager in a Call Center and all agents needs to take the assessment in order to become a solo agent. So this agent took the assessment and failed the 1st time. So he resign. So do you all think the reason that he have given is a good reason for him to resign... From what I can see is that it is a bullshit.
So I better stop now. If not, the more I write, the more fire within me. Shouldn't let my weekends gone worst.