What should be the blog title ..No idea

Working for few days non stop and also sleeping for 5 hours plus. It really makes your day lik hell. This month, every week I have work for 6 days. Some are 12 hours works and some are 8 hours works. Why I am so hard working? Reason is that money can solve some of my issues and I really have felt that there is always not enough cash for me to last even it was not yet reach the middle of the month. What I can said is that when some one does not have cash with him or her, it feels like not secure at all. Feels like you will be threaten at anytime or anywhere. Feels hopeless and no mood. Feels like there is nothing that you can do at all.

There is once that I heard an radio conversation between the radio DJ with Amber Chia. She said that she feels not secure when there is not enough money with her. that is why she works so hard earning the money. It can buy the secure feeling but i think it is a different kind of secure feeling.

I was following up with a customer on her issue where the security patch on the remote software keeps on popping even the software was installed on it. I have follow up with her for a few days and also helped her to remove the related component which might cause the patch to prompt. I also did asked my supervisor to confirm on it whether is it the patch issue or the software issue. My supervisor explain to me on how to determine whether is it a patch issue or a software issue. Since the software is working, so i assume it is patch issue. So i work around with the customer and run out of idea on how to help her. I engage my second level for advice and it was my wrong that I didnt create a new ticket and related to the existing. By right it should. I thought I was able to solve it but no luck.

So I engaged second level and gives me this:

Second level >Please engage the NCxx L2 for further assistance.

Me > user xxxxx is working fine 

Second level > Please route to NCxx to check on the app.

Me  > Just that it keeps on prompting for user to install

Second level > Not so long ago there is an issue with the patch keep on prompting even user has correct version.

Second level > It was a MUO, not sure and please check with NCxx

Me  > ok 

Me  > thanks anyway 

Me  > But if it was been transfered by the NCxx

Me  > should we check with them?

Second level > What is the patch name?

Second level > Got any information from SE?

Me  > let me check on it 

Me  > patch name is xxx VPN connection 

Me  > SE does not have any informations

Second level > Who is the NCxx agent?

Me  > and MUO also does not have on it 

Me  > let me check and see 

Second level > MUO ticket was XX-INC000XXXXXX been closed.

I am not blaming about me not enough sleep or anything.  I just feels like letting it out here. I know that when you all readers read about this entries, you will feel that I am blaming to others factors like money, not enough sleep, and etc. As it was my wrong. 

I guess there will be an email or some sort of communication being send out after this incident. That is for sure I know on it. So what do you all think of it. Comments?